2023 AGENDA

All times in ET

• 8:00 AM

  Registration and breakfast

• 8:50 AM

  Opening remarks from chairperson

  

  Greg Smith

  Partner
  Lighthouse NINE Group

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  Greg Smith

  Partner
  Lighthouse NINE Group

  Greg Smith heads the firm’s Leadership Development and Coaching practice. He also serves clients in the areas of Change Management, Strategy and Alignment, Organizational Design, Culture, Engagement and High Performing Teams.​

  Greg is a senior business leader who has thrived in challenging business environments for more than 25 years, achieving results that are in line with the required strategic and cultural transformation. His multiple industry experience and expertise in strategy formation, organizational design, talent development and culture building combined with his HR expertise makes him an excellent Trusted Advisor. ​

  As a senior leader at Porter Airlines, Campbell Soup, Marriott and Wolseley, Greg was known as a leader who committed to breakthrough performance and innovation with a pragmatic business focus. His passion for people and his strong creative ability resulted in significant advancement in team member engagement and connectivity in both the profit and non-profit sectors.​

  Greg has served on numerous boards and councils including the Daily Bread Food Bank, the Food Processors HR Council and co-chair of Matthew House Refugee Settlement Center board​

  Greg has a proven track record of improving organizational performance through people while challenging conventional thinking. This mindset and experience are very consistent with Lighthouse NINE’s multi-disciplinary approach and his focus on alignment & collaboration fits perfectly with our mission. ​

• 8:55 AM

  Welcome remarks and Keynote introduction from the Event Partner

  

  Sean Pieris

  Vice President HR
  CloudMD

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  Sean Pieris

  Vice President HR
  CloudMD

  I recently CloudMD as the Vice-President and Head of Human Resources. As part of the Executive Leadership team, I lead the HR function and help drive the People & Culture goals & priorities for the organization. Prior to CloudMD, I worked at Bank of Montreal for 25+ years in customer service & sales leadership roles (MasterCard contact centre division), business project management at Moneris Solutions, and strategic planning as Chief of Staff to BMO’s Personal & Commercial Banking President & CEO. Roles in HR including Head of HR for the Personal & Commercial Headquarters teams, Corporate Finance Division, and HR Program leadership for Digital Acceleration and Agile Transformation capabilities. 

   Most recently, I worked for Rogers Communications, leading the HR team supporting the Connected Home (Residential) business, Customer Contact Centre teams, and leading the People & Culture work-stream for the Rogers-Shaw Acquisition. 

   I graduated with an MBA from Dalhousie University, received my fellowship from the Institute of Canadian Bankers. 

   

• 9:00 AM

  Keynote – Developing new workplace wellbeing strategies

  With many challenges facing employees in today’s workplace and younger generations of workers entering the workforce with increased expectations for support, it is critical for companies to develop comprehensive wellbeing frameworks for employees. This keynote will share detailed insight into the creation and evolution of Air Canada’s workplace wellbeing strategy.    

  • Leveraging technology to deliver seamless access to inhouse wellbeing resources through portals and apps  
  • Creating a community of wellness and support through internal social media  
  • Understanding the importance of engagement through roadshows, union partners, and integration of EFAP services, wellbeing offerings and benefits

  

  Jim Chung

  Chief Medical Officer
  Air Canada

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  Jim Chung

  Chief Medical Officer
  Air Canada

  Dr. Jim Chung is Air Canada’s Chief Medical Officer. In this role since 2014, he has oversight for both employee and passenger medical regulations and pilot medical certification. He is also responsible for the corporate disability management program and the corporate wellness program, Unlock the Best in You (UBY).  

  Dr. Chung is a graduate of the faculty of medicine at the University of Toronto and completed his undergraduate studies at McMaster University. 

  He served in the Canadian Forces in various medical officer roles while stationed at CFB Petawawa including a deployment to Bosnia on Canada’s NATO SFOR mission and to Turkey with Canada’s Disaster Assistance Response Team, in response to a major earthquake in 1999. 

  Dr. Chung attained his flight surgeon training through the Canadian Forces and received his master’s degree in Aviation Medicine and a post-graduate diploma in Occupational Medicine with Otago University. 

  Dr. Chung also completed his emergency medicine training and certification with the University of Toronto following his service with the Canadian Forces, practising as an emergency medicine physician in Toronto prior to joining Air Canada in 2009 and assuming the role of Chief Medical Officer with the airline in 2014. 

• 9:35 AM

  The Puzzle of Poor Workplace Health & Wellness: Why aren’t employees engaging with your programs?

  Employee wellness has taken top priority as stressors like inflation, layoffs and never-ending viruses are all leading to increased stress in the workplace. All HR needs to do is implement wellness initiatives and provide these resources to employees, right? Not so fast. Employers have continued to make significant investments in workforce wellness benefits and programs, yet there is a disconnect in the employee’s view. A recent Gallup Poll found fewer than one in four employees feel strongly that their organization cares about their wellbeing—the lowest percentage in nearly a decade.   Even with a solid wellness program in place, employees aren’t always using wellness benefits when they truly need them. If employees aren’t utilizing the resources they need, how can HR help to push them in the right direction without overstepping boundaries? It starts with understanding their perceptions, developing inclusive programs and then radically changing how you are communicating them. 

  • Review of the CloudMD 2023 Canadian Employee Survey on perceptions of workplace health & wellness programs 
  • Understand the 8 essential elements of a wellness program that your employees will actually use (and love) 
  • How to create the right communication & awareness strategy for your program to succeed and get results 

  

  Melissa Alvares

  Senior Vice President, Marketing & Growth
  CloudMD

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  Melissa Alvares

  Senior Vice President, Marketing & Growth
  CloudMD

  Melissa Alvares has over 20 years of experience leading all aspects of marketing including revenue generation, product marketing, brand, marketing technology and operations. Her speciality is driving exponential growth by effectively scaling and equipping marketing teams with the capabilities to capitalize on a clear go-to-market strategy. Melissa has held marketing leadership roles in both the technology and healthcare sector including at MindBeacon, Swift Medical, Sparkrock and Softchoice. She has been named to CDN’s Top 25 Women in IT and is a sought-after speaker on the topics of brand, communication and growth. 

    

• 10:05 AM

  Morning coffee and networking break

• 10:30 AM

  Case study: Implementing iCBT in the workplace to improve mental health and disability outcomes

  With ever-increasing numbers of employees suffering from stress and burnout leading to decreased productivity, absence and/or disability, Internet-delivered and therapist-assisted Cognitive Behavioural Therapy (iCBT) has proven to be an effective tool to build organizational resilience, treat mental health conditions and help employees return to work sooner. This session will share detailed outcome data on how iCBT can make a measurable difference in the lives of your people. 

  • What is iCBT and what are some of the mental health issues that it can help treat? 
  • It works. iCBT clinical results from over 60,000 cases across Canada 
  • Best practices and considerations when incorporating iCBT into your disability program 
  • Data and outcomes from a successful iCBT return-to-work program 

  

  Adelaine Thomas

  Mental Health Disability Specialist
  Manulife

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  Adelaine Thomas

  Mental Health Disability Specialist
  Manulife

  Adelaine Thomas is a Registered Psychotherapist in Ontario. She joined Manulife in 2009 and is currently a Mental Health Specialist in Group Life and Disability. In her role as Mental Health Specialist, Adelaine coaches Disability Case Managers and guides the application of best practice standards. She also leads innovations in mental health disability management. 

    

  Adelaine’s training and career focus has been on the psychosocial and vocational impact of disabilities and chronic illness. She obtained her Master’s Degree in Counselling Psychology with a specialization in Vocational Rehabilitation from the University of British Columbia. She is also an alumnus of the York-Seneca Rehabilitation Program, with an Honours Bachelor’s degree in Psychology and a Certificate in Rehabilitation Services. Adelaine has over 10 years of experience working with a wide range of disabilities in both public and private sectors. In addition to her work at Manulife, she is also in private practice providing individual counselling for a multitude of issues including mood and anxiety disorders. 

   

• 11:05 AM

  Fireside chat: Upskilling Leaders – How HR can empower leaders and workforce mental health

  In order to promote wellbeing in organizations, leaders need to “put their mask on first” and ensure that they are leading by example when it comes to mental and physical health.This session will examine how to make your leadership team a catalyst for workplace wellbeing to ensure psychological safety and a healthy work environment. 

  • How can companies hold leadership accountable for wellbeing initiatives? 
  • Identifying training gaps to promote wellbeing awareness among leaders 
  • Enabling inclusivity by helping leaders to facilitate learning and development 

  

  Jason Gotwalt

  Sr. Vice President of Growth and Partnerships
  Headversity

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  Jason Gotwalt

  Sr. Vice President of Growth and Partnerships
  Headversity

  Jason is the Sr. Vice President of Growth and Partnerships with headversity, and spent the past 14 years at the forefront of the health-tech space with his previous post as Director of International Partnerships and Strategic Alliances within the Virgin Group.  He is also a MacKay CEO Forum speaker, tech investor, and, in a past life, a professional Baseball player. Described as a creative connector, health-tech fanatic, rad dad (of three daughters) and curious George, he’s built a career off failing forward and effective collaboration; internally and externally. He lives and works by the mantra’s “you’re here, so be here”, “be a student” and, “have fun”, which have served him well. 

  

  Leigh-Ann Ing 

  Director, Global Wellness and Benefit Strategy
  OMERS

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  Leigh-Ann Ing 

  Director, Global Wellness and Benefit Strategy
  OMERS

  Leigh-Ann is the Director, Global Wellness and Benefits Strategy at OMERS/Oxford. The well-being mandate, under Leigh-Ann’s accountability, is a key element in creating a rewarding employee experience as part of the OMERS/Oxford People Strategy. Leigh-Ann is responsible for the development and execution of the newly launched 2025 Global Wellness Strategy, as well as delivery of an enhanced benefits strategy. Leigh-Ann has more than 18 years of experience in the health and productivity field working with employers from all sectors and various industries. She has developed organizational health and wellness strategies with populations ranging from 100 to more than 80,000 lives. Leigh-Ann specializes in the transformation of organizations’ approach to managing health from a treatment model to a prevention model. She has been successful in helping employers build healthy work cultures by developing strategies to contain/prevent absence and illness. Leigh-Ann holds a Bachelor of Health Sciences from the University of Western Ontario. She also earned a Graduate diploma in workplace wellness and health promotion from Centennial College. Prior to joining OMERS/Oxford, Leigh-Ann has held roles with Mercer Canada, Sun Life Financial, Vale Canada Ltd., the Government of Ontario and the Canadian Cancer Society. 

• 11:35 AM

  Fireside chat: Promoting financial wellbeing in the workplace

  Financial problems can be one of the biggest causes of stress and can have a significant impact on stress levels and overall well-being. Supporting employees’ financial wellbeing is one of the best ways to create a sense of security and belonging, and companies need to ensure that they can deliver this support to remain competitive. This session will look at how employers can develop a financial wellness program and measure its success to identify areas for improvement.   

  • Assessing employee and organizational needs and challenges   
  • Making sure your employees have the right information, planning resources, and tools    

  • Effectively promoting and rolling out a workplace financial wellbeing program   

  

  Teresa Smith

  Partner Director, Human Insights and HCM Strategic Advisory Group
  UKG

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  Teresa Smith

  Partner Director, Human Insights and HCM Strategic Advisory Group
  UKG

  As a partner director for human insights and human capital
  management (HCM) strategy consultant group for UKG Incorporated, Teresa
  Smith advises business leaders and their leadership teams on how to better
  maximize people-centric strategies to achieve long-term success. With deep
  expertise in change management processes and business innovation, Smith is
  an advocate for the unmatched value of an empowered workforce, and helps
  organizations more effectively attract prospective employees, engage
  existing employees, and holistically develop and manage an exceptional employee experience.

  

  Lilian Riad-Allen

  Senior Director, Workplace Health, Safety, and Wellness
  LCBO

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  Lilian Riad-Allen

  Senior Director, Workplace Health, Safety, and Wellness
  LCBO

  A master prepared Neuroscientist, with over 15 years of experience in the fields of Health Promotion, Harm Reduction, and Mental Health and Addictions, Lilian has supported a number of organizations in developing workplace programs, and initiatives that foster a healthy, safe, and inclusive workplace culture. 

  With prior experience leading large transformational culture change efforts at the Centre for Addiction and Mental Health (CAMH), the Workplace Safety and Insurance Board (WSIB), and most recently as the Senior Director, of Workplace Health, Safety, and Wellness at the LCBO; Lilian brings thoughtful and collaborative approaches to fostering measurable improvements that support holistic wellbeing, safety, and inclusion while driving operational outcomes.  

• 12:00 PM

  Lunch and networking break

• 1:00 PM

  Case study: Creating a sense of belonging to help your teams reach their full potential

  Hybrid workplaces, advancing technology, and an always-on work culture are having a profound impact on employees. The factors can combine to contribute to a feeling of isolation, leading to a real and growing problem that affects both individuals and organizations. This session will address these issues and help integrate practical solutions to develop a culture where employees feel valued and benefit from a sense of belonging and purpose. 

  • How to create connected, driven, and high-performing teams by creating a sense of belonging 
  • Implementing diversity and inclusion initiatives to develop a supportive and engaging work environment  
  • Identifying team members in need of support and integrating them into the organization

  

  Payal Beri

  Founder & CEO
  RK Empathy

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  Payal Beri

  Founder & CEO
  RK Empathy

  Payal, an organizational psychologist, and former clinical therapist elevates leadership through the lens of empathy and emotional intelligence. She helps organizations and leadership recognize how emotional intelligence transforms a culture of innovation and creates customer experiences through creating a psychologically safe culture that puts its people first.

  Through her 15+ years of experience as a former clinical therapist and global leadership consultant for fortune 500 companies, she teaches her 3 pillars of leadership that help leaders transform emotional intelligence from an abstract thought to a tangible experience that directly impacts the growth of their company and the community they serve.

• 1:35 PM

  Panel: Developing a holistic wellbeing strategy

  Workers in today’s environment require a modern approach to wellbeing to help them overcome a variety of challenges and reach their full potential. And leading companies are realizing that building resilience takes more than a particular program or perk. When organizations embrace an approach that supports the whole person experience, their efforts in building employee resilience are more successful. The panel will examine different insights and approaches that companies can take to help employees not only weather change but navigate it effectively. 

  • Leveraging every day leadership practices like communication, visibility and involvement to enhance resilience and wellbeing 
  • Understanding the connection between mental and physical health and overall happiness and productivity 
  • Recognizing how supporting social connections with colleagues and leaders plays a critical role in a holistic wellbeing strategy 

  • Harnessing the benefits of alternative health practices and naturopathic medicine to support wellbeing 

   

  Moderator

  

  Steven Greenberg

  Host, Your Next Job
  CBS

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  Steven Greenberg

  Host, Your Next Job
  CBS

  Steven Greenberg is the CBS news radio host of Your Next Job, the only daily national feature devoted to the labor market.  He has been head of HR and general counsel for a global toy manufacturer,  founder of his own recruiting firm, temp agency and job board for job seekers over 40.    He has been profiled by NBC news and public broadcasting, and he is a featured speaker to job seekers at universities and other groups.    He has interviewed the heads of hiring at many of the world’s leading companies and he currently supports the talent management efforts at a Fortune 50 company.  

  Panelists

  

  Lianne Clarke

  Principal, Vice President, Wellness & Disability Innovation and Growth
  Cowan Insurance Group

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  Lianne Clarke

  Principal, Vice President, Wellness & Disability Innovation and Growth
  Cowan Insurance Group

  As Principal, Vice President Wellness & Disability Innovation and Growth, Lianne is accountable for the strategic priorities, initiatives, innovation and growth of our Return to Health® wellness and disability practice. Joining Cowan in 2015 as a senior benefits consultant, and later moving into the role of Practice Lead, VP Wellness & Disability Operations, Lianne’s passion for wellness and devotion towards clients’ needs has made her an exceptional mentor to her colleagues and contributed significantly to the success of our wellness and disability practice.

  In Lianne’s current role, she works closely with our Wellness & Disability operations to ensure practices and product offerings align with the increasing complexities of workplace health and disability. In addition to her role in Business Development, Lianne continues to use her extensive industry knowledge in wellness and disability to help organizations identify their organizational health risks and develop targeted wellness, stay-at-work, and disability program initiatives that reduce absenteeism rates and costs, and improve overall employee health.

  With over25years of group benefits, disability, wellness, and absence experience in a variety of roles, Lianne was a recipient of the2018 Well-Being 100™Award, recognized by the Corporate Health and Wellness Association (CWHA) for delivery of exceptional innovation and positive change. She has also been involved with the Economic Round table for Mental Health, and a speaker at industry events.

  Lianne holds both a Bachelor of Science, a Bachelor of Education degree, and her MHCC Mental Health First Aid certificate. She has also completed the Certified Excellence Professional Program in Quality and Healthy Workplaces.

  

  Sonia Grenier

  Assistant General Manager; HR, Diversity & Inclusion Chair
  Marriott Hotels Quebec Business Council

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  Sonia Grenier

  Assistant General Manager; HR, Diversity & Inclusion Chair
  Marriott Hotels Quebec Business Council

  Ms. Grenier is currently the Assistant General Manager at the Marriott Residence Inn Montreal Downtown. During her extensive 24-year career in the hospitality industry, Sonia has held positions in customer service, revenue management, sales and operations.Ms. Grenier oversees the operations of the entire hotel. Shealsosupports the revenue management strategies and acts as both Human Resources manager and Director of Sales and Marketing. She is in charge of hiring and onboarding Marriott associates on property and is the direct contact for all third party company services and employees. Ms. Grenier ensures all Marriott standards and LSOP are followed by both hotel associatesand third party employees. As AGM, she currently manages a team of around 100 individuals.Ms. Grenier has been with the Marriott Residence Inn Montreal Downtown since 2011. She earned a bachelor’s degree in Public Relations from UQAM (Université du Québec à Montreal). Her mother tongue is French; she is fluent in English and completed a B2 level German Class at the Goethe Institute in Montreal.

  

  Erin Dick

  Assistant Vice President, Wellbeing
  Aon Canada

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  Erin Dick

  Assistant Vice President, Wellbeing
  Aon Canada

  Erin is Assistant Vice President, Wellbeing Solutions at Aon Canada, focused on guiding clients along their mental health journey through expert consulting and best in class solutions. With nearly 20 years of industry experience, Erin is passionate about supporting organizations in their people focused approach that aims to build a culture of health and resilience, and helps companies sustain even the toughest of times. Her areas of specialty include assessment, strategic planning, leadership practices and alignment with the National Standard for Psychological Health and Safety. 

• 2:20 PM

  Afternoon coffee and networking break

• 2:50 PM

  Case study: Choosing the right benefits for your organization

  To remain competitive in the job market, it is vital that HR leaders review and update their benefits programs to ensure that they are meeting the needs of their employees and maximizing their investment. This session will examine which benefits and wellbeing offerings can have the most positive impact on your workforce. 

  • Evaluating different employee benefits and how to manage diverse needs 
  • Updating your healthcare and risk benefits to ensure the welfare and productivity of employees 
  • Evaluating time off policies to offer competitive, flexible arrangements 

  

  Paul Dhillon

  Director, Total Rewards
  Hootsuite

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  Paul Dhillon

  Director, Total Rewards
  Hootsuite

  Paul Dhillon is the Director of Total Rewards for Hootsuite and responsible for leading a team to deliver the compensation, sales compensation, equity compensation, benefits, savings plan, global mobility, wellness, rewards and recognition programs in 11 countries.  With over 15 years of total rewards experience in private and public companies Paul has a passion for total rewards and ensuring diversity, equity and inclusion, non traditional solutions and agility are at the forefront of the future of total rewards.  Paul holds a BBA from Simon Fraser University, a CPHR and CCP designation holder. In his spare time, Paul enjoys travel, hiking, golf, volleyball and discussing the meaning of life.  

• 3:25 PM

  Fireside chat: A conversation on harnessing mindfulness to decrease stress, manage uncertainty, and increase innovation

  With the constant flow of information and change that bombards us every day, employees can easily become overwhelmed and succumb to stress. Mindfulness is one of the most powerful workplace tools for employees at all levels to improve work-life balance, avoid burnout, and create their best work. This conversation will cover how to successfully harness the power of mindfulness and some of the measurable benefits that it can deliver including a short mindfulness experience

  • Why mindfulness matters to innovative organizations
  • How to effectively address work-life balance at both the organizational level and individual level 
  • How to integrate a mindfulness program – best practices for continuing the learning and takeaways to start immediately
  • Short mindfulness experience and Q&A 

  

  Ariadne Ducas

  Founder & Chief Mindfulness Officer
  Kairos

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  Ariadne Ducas

  Founder & Chief Mindfulness Officer
  Kairos

  Ariadne began her career as a documentary producer with Bill Kurtis for the History Channel, A&E, and Discovery networks, before she followed her curiosity towards meditation training in 2008. She’s been teaching and developing her mindfulness model at the intersection of well-being and creative thinking for well over a decade. Her diverse background of training includes 700 instructor training hours in self-awakening methodology, a 3-month immersion in non-dual meditation, and extensive MBSR (Mindfulness Based Stress Reduction) course work. She lived in Costa Rica teaching at a renowned meditation institute for 6 years before returning to the US. In 2016, she founded Kairos, a transformation partner for innovative organizations. She speaks on mindfulness at corporate events, and she regularly facilitates mindfulness training at high-performing organizations including Google, Walsh Construction, University of Chicago Medicine& Biological Sciences, and the Chicago Mercantile Exchange Group.

  

  Payal Beri

  Founder & CEO
  RK Empathy

  ×

  

  Payal Beri

  Founder & CEO
  RK Empathy

  Payal, an organizational psychologist, and former clinical therapist elevates leadership through the lens of empathy and emotional intelligence. She helps organizations and leadership recognize how emotional intelligence transforms a culture of innovation and creates customer experiences through creating a psychologically safe culture that puts its people first.

  Through her 15+ years of experience as a former clinical therapist and global leadership consultant for fortune 500 companies, she teaches her 3 pillars of leadership that help leaders transform emotional intelligence from an abstract thought to a tangible experience that directly impacts the growth of their company and the community they serve.

• 3:55 PM

  Panel: Successfully integrating wellbeing in your company

  Studies have shown that although a high percentage of workers have access to workplace wellbeing programs, in many cases these programs suffer from low usage and engagement. Many employees cite the fact that they are simply too busy to invest the time required to participate. How can companies encourage uptake and make the most of their investment? This session will look at some of the common obstacles and identify techniques for fully integrating wellbeing into your workplace. 

  • Starting at the top – encouraging managers to adopt new behaviors so they can lead by example 
  • Helping employees develop a personalized wellbeing plan with the services that will benefit them the most 
  • Providing employees with extra time to integrate new wellness offerings into their routine

  Moderator

  

  Julie Gaudry

  Head, Group Insurance
  RBC Insurance

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  Julie Gaudry

  Head, Group Insurance
  RBC Insurance

  Julie leads a team with overall responsibility for the product development and strategic direction for RBC Insurance’s Group Benefits business. The team is committed to differentiating RBC Insurance through product and service enhancements that make it easier for our clients to lead a healthy lifestyle, manage their benefits programs, and return to health if faced with a serious medical condition.

  Prior to joining RBC Insurance in 2014, Julie spent eight years in Human Resources at RBC, responsible for the design, financial management, and communication of the benefits and wellness programs and the financial education and planning strategy for RBC employees and retirees in Canada.

  Before joining RBC in 2006, Julie was practicing as a Doctor of Chiropractic, where as a core part of her patient care, she was an advocate for healthy living, encouraging her patients to make healthy lifestyle choices.

  Julie holds a Bachelor of Kinesiology from McMaster University and a Doctor of Chiropractic from the Canadian Memorial Chiropractic College.

  Panelists

  

  Lilian Riad-Allen

  Senior Director, Workplace Health, Safety, and Wellness
  LCBO

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  Lilian Riad-Allen

  Senior Director, Workplace Health, Safety, and Wellness
  LCBO

  A Masters prepared Neuroscientist, with over 15 years of experience in the fields of Health Promotion, Harm Reduction, and Mental Health and Addictions, Lilian has supported a number of organizations in developing workplace programs, and initiatives that foster a healthy, safe, and inclusive workplace culture. 

  With prior experience leading large transformational culture change efforts at the Centre for Addiction and Mental Health (CAMH), the Workplace Safety and Insurance Board (WSIB), and most recently as the Senior Director, Workplace Health, Safety, and Wellness at the LCBO; Lilian brings thoughtful and collaborative approaches to fostering measurable improvements that support holistic wellbeing, safety, and inclusion while driving operational outcomes.  

  

  Sandra Lennon

  Director, Wellness & Benefits 
  Starbucks Coffee Canada 

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  Sandra Lennon

  Director, Wellness & Benefits 
  Starbucks Coffee Canada 

  As director, Wellness & Benefits, Sandra has overall responsibility for wellness (mental/physical/financial/lifestyle), benefits, leave of absence and occupational health & safety for over 25,000 partners (employees) at Starbucks across Canada. She is a resilient leader, who is passionate about partner care, and loves building highly collaborative teams to unlock what is possible.   

   Sandra’s expertise spans over 25 years, successfully contributing to the growth and transformation of leading retail and restaurant brands. Prior to joining Starbucks in 2013, Sandra had held several senior human resource leadership roles, including Indigo Books & Music and Wendy’s Restaurants of Canada. She holds a Bachelor of Commerce from the University of Guelph and her CHRL designation.    

  

  Lisa Morrow

  Managing Director, Global Total Rewards
  Ontario Teachers’ Pension Plan

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  Lisa Morrow

  Managing Director, Global Total Rewards
  Ontario Teachers’ Pension Plan

  Lisa Morrow is a global HR leader with extensive experience developing and implementing comprehensive total rewards programs. In her role at Ontario Teachers’, she oversees the strategic integration of our leading compensation, performance, wellbeing, benefits, retirement and mobility programs that set the organization apart as an employer of choice. 

  Lisa is motivated by a strong desire to deliver an exceptional employee experience and ensure that Ontario Teachers’ continues to attract and retain top talent. She holds a double major from the University Western Ontario in Actuarial Science and Mathematics. 

  

  Janet Young

  Director of Well-being and Health Services
  Telus

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  Janet Young

  Director of Well-being and Health Services
  Telus

  As Director of Well-being & Health Services at TELUS, Janet Young and her team are passionate advocates for the importance of good health and through their award- winning well-being strategy they’re creating opportunities for team members to become their best selves by enhancing their whole health & well-being, at home and at work and in the community. As the strategy owner, Janet is responsible for the coordination of TELUS’s national fitness centres, EFAP services, absence support (disability management) and proactive well-being related initiatives, all driving true culture evolution. 

  Prior to joining TELUS, Janet spent 20 years in the consulting/service provider industry advising organizations throughout North America and the globe on the development of comprehensive, high impact wellness strategies. She’s also managed the business development and operations functions for various wellness service providers, including a National carrier.

• 4:40 PM

  Closing remarks from chairperson

  

  Greg Smith

  Partner
  Lighthouse NINE Group

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  Greg Smith

  Partner
  Lighthouse NINE Group

  Greg Smith heads the firm’s Leadership Development and Coaching practice. He also serves clients in the areas of Change Management, Strategy and Alignment, Organizational Design, Culture, Engagement and High Performing Teams.​

  Greg is a senior business leader who has thrived in challenging business environments for more than 25 years, achieving results that are in line with the required strategic and cultural transformation. His multiple industry experience and expertise in strategy formation, organizational design, talent development and culture building combined with his HR expertise makes him an excellent Trusted Advisor. ​

  As a senior leader at Porter Airlines, Campbell Soup, Marriott and Wolseley, Greg was known as a leader who committed to breakthrough performance and innovation with a pragmatic business focus. His passion for people and his strong creative ability resulted in significant advancement in team member engagement and connectivity in both the profit and non-profit sectors.​

  Greg has served on numerous boards and councils including the Daily Bread Food Bank, the Food Processors HR Council and co-chair of Matthew House Refugee Settlement Center board​

  Greg has a proven track record of improving organizational performance through people while challenging conventional thinking. This mindset and experience are very consistent with Lighthouse NINE’s multi-disciplinary approach and his focus on alignment & collaboration fits perfectly with our mission. ​